Reach a human · Broadband & TV
Talk to a person at Virgin Media
Broadband, TV, billing and leaving.
Standard rate. Free on 150 from a Virgin Media landline.
0345 454 1111
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 9pm. Sat and Sun, 8am to 6pm.
From a Virgin Media landline150
Fastest route to a person
- Say “cancel” or “leaving” to reach the retentions team
- Have your account number and postcode ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am, or after 6pm, midweek
Busiest, avoid if you can
Monday mornings and Saturday late morning
Monday mornings and Saturday late morning
Other ways in
Web chatEvery day, 8am to 10pm
Complaint formvirginmedia.com/myvmo2/complaints
PostVirgin Media, Sunderland, SR43 4AA
Not sorted? Complain
Complain to Virgin Media. After 8 weeks, or a deadlock letter, CISAS is free (020 7520 3814).
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Last checked 2026-11-05 · Source