Reach a human · Credit & cards
Talk to a person at Capital One UK
Credit cards, payments and credit limits.
Standard rate, included in most mobile minutes
0344 481 0800
! Number not yet checked on the official website
Hours and numbers
Opening hoursMon to Fri 7am to 9pm, Sat and Sun 8am to 5pm
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helpcapitalone.co.uk/support/contact-us
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
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Last checked 2026-11-06