Reach a human · Credit & cards
Talk to a person at American Express UK
Card accounts, lost cards, disputes and rewards.
Hours and numbers
Opening hours24 hours a day, every day
From outside the UK+44 1273 696 933
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helpamericanexpress.com/en-gb/customer-service/account-management/faq.report-my-card-lost.html
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
Also in Credit & cards
Last checked 2026-11-06 · Source