Reach a human · Credit & cards
Talk to a person at Klarna
Pay later plans, refunds and disputes.
No public phone line
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck klarna.com for current hours.
Fastest route to a person
- Pause payments in the app while you sort a refund with the shop
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helpklarna.com/uk/customer-service
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
Also in Credit & cards
Last checked 2026-11-06