Reach a human · Benefits
Talk to a person at Child Benefit Office
Claims, payments, changes and the High Income Charge.
Standard rate, included in most mobile minutes
0300 200 3100
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 6pm. Closed bank holidays.
From outside the UK+44 161 210 3086
Relay UK18001 then 0300 200 3100
Fastest route to a person
- Have your Child Benefit reference or National Insurance number ready
- Say “Child Benefit payment” or “change of circumstances”
- Stay on the line past the offer to use the HMRC app
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Wednesday to Friday
Busiest, avoid if you can
Monday mornings and the days around payment dates
Monday mornings and the days around payment dates
Other ways in
HMRC appNew claims, payments and changes, often fastest.
Ask HMRC assistantOnline chat for claims and the High Income Charge.
PostChild Benefit Office, PO Box 1, Newcastle upon Tyne, NE88 1AA
Not sorted? Complain
Use HMRC's online complaint form. If you're still unhappy after two tiers, go to the Adjudicator's Office.
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Last checked 2026-11-05 · Source