Reach a human · Benefits
Talk to a person at Universal Credit
Claims, payments, advances and journal problems.
Hours and numbers
Opening hoursMon to Fri, 8am to 6pm.
Welsh language0800 328 1744
Relay UK18001 then 0800 328 5644
Fastest route to a person
- Write in your online journal first if you can: it's recorded and gets a reply
- On the phone, have your National Insurance number ready
- Say “payment problem” or “I can't use my online account” to reach an agent
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Wednesday to Friday
Busiest, avoid if you can
Monday mornings and the days around payment dates
Monday mornings and the days around payment dates
Other ways in
Online journalSign in to your Universal Credit account and leave a message.
JobcentreBook an appointment with your work coach.
Northern IrelandUse the Universal Credit Service Centre on nidirect
Not sorted? Complain
Complain to DWP first, then the Independent Case Examiner, then your MP and the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Benefits
Last checked 2026-11-05 · Source