Reach a human · Benefits
Talk to a person at Jobcentre Plus (New Style JSA and ESA)
Existing New Style JSA and ESA claims.
Hours and numbers
Opening hoursMon to Fri, 8am to 5pm.
New claims0800 055 6688
Welsh language0800 328 1744
Fastest route to a person
- Have your National Insurance number ready
- Say “existing claim” to skip the new-claims menu
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Wednesday to Friday
Busiest, avoid if you can
Monday mornings and the days around payment dates
Monday mornings and the days around payment dates
Other ways in
Apply onlineGOV.UK New Style JSA and ESA pages
Your work coachAsk at your Jobcentre appointment
Not sorted? Complain
Complain to DWP first, then the Independent Case Examiner, then your MP and the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Benefits
Last checked 2026-11-05 · Source