Reach a human · Benefits
Talk to a person at PIP (Personal Independence Payment)
Claims, assessments, payments and changes.
Hours and numbers
Opening hoursMon to Fri, 9am to 5pm.
Relay UK18001 then 0800 121 4433
Fastest route to a person
- Have your National Insurance number ready
- Say “change of circumstances” or “assessment” when asked
- Ask the adviser to note the call on your record
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Wednesday to Friday
Busiest, avoid if you can
Monday mornings and the days around payment dates
Monday mornings and the days around payment dates
Other ways in
BSL video relayVia the GOV.UK PIP page
PostThe address on your latest PIP letter
Not sorted? Complain
Complain to DWP first, then the Independent Case Examiner, then your MP and the Parliamentary and Health Service Ombudsman.
Sort it out
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Last checked 2026-11-05 · Source