Reach a human · Benefits
Talk to a person at The Pension Service (State Pension)
Claiming State Pension, payments and Pension Credit.
Hours and numbers
Opening hoursMon to Fri, 8am to 6pm. Closed public holidays.
Welsh language0800 731 0453
Relay UK18001 then 0800 731 0469
Fastest route to a person
- Have your National Insurance number ready
- Say “State Pension payment” or “claim my pension”
- For forecasts and voluntary NI, use the Future Pension Centre instead
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Wednesday to Friday
Busiest, avoid if you can
Monday mornings and the days around payment dates
Monday mornings and the days around payment dates
Other ways in
Check State PensionGOV.UK forecast service, online 24/7
PostThe address on your latest pension letter
Not sorted? Complain
Complain to DWP first, then the Independent Case Examiner, then your MP and the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Benefits
Last checked 2026-11-05 · Source