Reach a human · Banking
Talk to a person at The Co-operative Bank
Current accounts, savings, cards and mortgages.
Standard rate, included in most mobile minutes
03457 212 212
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri 8am to 6pm, Sat and Sun 9am to 5pm
Lost or stolen card0345 600 6000
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helpco-operativebank.co.uk/help-and-support/contact-us
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
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Last checked 2026-11-06 · Source