Reach a human · Home & DIY
Talk to a person at Dunelm
Orders, deliveries, furniture and returns.
Standard rate, included in most mobile minutes
0345 165 6565
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Sat 8am to 5pm, Sun 9am to 4pm
Fastest route to a person
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Saturday mornings and bank holiday weekends
Saturday mornings and bank holiday weekends
Other ways in
Online helpdunelm.com/info/contact-us
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-06 · Source