Reach a human · Home & DIY
Talk to a person at Lakeland
Orders, returns and product help.
Standard UK landline rate, included in most mobile minutes
015394 88100
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck lakeland.co.uk for current hours.
Fastest route to a person
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Saturday mornings and bank holiday weekends
Saturday mornings and bank holiday weekends
Other ways in
Online helplakeland.co.uk
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
Also in Home & DIY
Last checked 2026-11-06