Reach a human · Home & DIY
Talk to a person at Screwfix
Orders, collections and returns.
No public phone line
No phone line
✓ Number checked on the official website
Hours and numbers
Opening hoursPhone contact centre closed until further notice. Stores 8am to 5pm Mon to Sat, 9am to 4pm Sun
Fastest route to a person
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Saturday mornings and bank holiday weekends
Saturday mornings and bank holiday weekends
Other ways in
Online helpscrewfix.com/help/contactus
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-06 · Source