Reach a human · Banking
Talk to a person at first direct
Phone and app banking, open 24/7.
Standard rate, included in most mobile minutes
03 456 100 100
✓ Number checked on the official website
Hours and numbers
Opening hours24 hours a day, every day
Mortgages03 456 100 103
Savings03 455 873 967
From outside the UK+44 113 234 5678
Fastest route to a person
- first direct answers by phone 24/7, so late evening is often quickest
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helpfirstdirect.com/contact-us
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
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Last checked 2026-11-06 · Source