Reach a human · Banking
Talk to a person at Halifax
Accounts, cards, mortgages and complaints.
Standard rate, included in most mobile minutes
0345 720 3040
✓ Number checked on the official website
Hours and numbers
Opening hoursEvery day, 8am to 6pm. Closed bank holidays.
From abroad+44 113 242 1984
Lost or stolen card, 24/70800 015 1515
Fastest route to a person
- Call from the app to skip security questions
- Say your reason, then “adviser”
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
App chatHalifax app, Help
BranchFind a branch on halifax.co.uk
Not sorted? Complain
Complain to the bank. After 8 weeks, or a final response, the Financial Ombudsman Service is free.
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Last checked 2026-11-05 · Source