Reach a human · Banking
Talk to a person at Metro Bank
Accounts, cards and help in store or by phone.
Standard rate, included in most mobile minutes
0345 0808 500
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 9am to 6pm. Lost or stolen cards 24/7 on the same number
From outside the UK+44 20 3402 8312
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helpmetrobankonline.co.uk/help-and-support/get-in-touch
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
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Last checked 2026-11-06 · Source