Reach a human · Banking
Talk to a person at Monzo
App problems, frozen accounts and fraud.
Hours and numbers
Opening hoursEvery day, 7am to 8pm. Urgent issues 24/7.
From abroad+44 20 3872 0620
Fastest route to a person
- In-app chat is the main route: Help, then Chat with us
- Type “speak to a person” to skip the help articles
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
In-app chatMonzo app, Help
Emailhelp@monzo.com
Not sorted? Complain
Complain to the bank. After 8 weeks, or a final response, the Financial Ombudsman Service is free.
PARTNER
Switch and get paid
Current accounts with switching bonuses this month. We may earn a commission.See switch offersSort it out
Also in Banking
Last checked 2026-11-05 · Source