Reach a human · Banking
Talk to a person at Nationwide
Accounts, mortgages, savings and complaints.
Standard rate, included in most mobile minutes
0345 730 2011
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Sat and bank holidays, 8am to 8pm. Sun, 9am to 5pm.
Fastest route to a person
- Have your card or customer number ready
- Say your reason, then “adviser”
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
AppNationwide Banking app
BranchNationwide keeps branches open, book in the app
Not sorted? Complain
Complain to the bank. After 8 weeks, or a final response, the Financial Ombudsman Service is free.
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Last checked 2026-11-05 · Source