Reach a human · Banking
Talk to a person at NatWest
Accounts, cards, fraud and complaints.
Hours and numbers
Opening hoursFraud 24/7. Check natwest.com for general hours.
From abroad+44 3457 888 444
Lost or stolen cards0370 600 0459
Relay UK18001 03457 888 444
Fastest route to a person
- Have your customer number and PIN ready
- Or chat to Cora and type “speak to a person”: she hands over, usually within 5 minutes
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Cora chatNatWest app: Help, Message us
BranchFind a branch on natwest.com
Not sorted? Complain
Complain to the bank. After 8 weeks, or a final response, the Financial Ombudsman Service is free.
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Last checked 2026-11-05 · Source