Reach a human · Government
Talk to a person at HM Passport Office
Applications, tracking and urgent travel.
Standard rate, included in most mobile minutes
0300 222 0000
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 8pm. Weekends and bank holidays, 9am to 5:30pm.
From outside the UK+44 300 222 0000
Relay UK18001 0300 222 0000
Fastest route to a person
- Track your application online first: staff see the same status
- Say “urgent travel” only if you're flying within 3 weeks
- Have your application reference ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
WebchatHM Passport Office webchat on GOV.UK
Online enquiry formReply within 72 hours
PostHM Passport Office, PO Box 767, Southport, PR8 9PW (not for documents)
Not sorted? Complain
Complain to the department first, then ask your MP to refer you to the Parliamentary and Health Service Ombudsman.
Sort it out
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Last checked 2026-11-05 · Source