Reach a human · Government
Talk to a person at Student Loans Company (repayments)
Repayments, refunds and overpayments.
Geographic rate, included in most mobile minutes
0141 891 4600
✓ Number checked on the official website
Hours and numbers
Opening hoursCheck GOV.UK “Contact Student Loans Company” for current hours.
Fastest route to a person
- Have your customer reference number ready
- Say “repayment refund” if you think you've overpaid
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
Online accountCheck your balance and request refunds online
WebchatVia your online repayment account
Not sorted? Complain
Use SLC's complaints procedure, then the Independent Assessor.
Sort it out
Also in Government
Last checked 2026-11-05 · Source