Reach a human · Government
Talk to a person at DVLA Driving Licences
Licence applications, renewals, address changes and medical questions.
Standard rate, included in most mobile minutes
0300 790 6801
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 7pm. Sat, 8am to 2pm.
Fastest route to a person
- Wait 2 weeks after an online application (3 weeks by post) before calling, or you'll be turned away
- DVLA uses a speech menu: say a short reason such as “where is my licence”
- Have your licence number or application reference ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
Webchatcontact.dvla.gov.uk/driving-licence
WhatsAppLinked from GOV.UK “Contact DVLA”. Not for payments or medical questions.
Email formVia GOV.UK “Contact DVLA”
PostDrivers Customer Services, DVLA, Swansea, SA6 7JL
Not sorted? Complain
Complain to the department first, then ask your MP to refer you to the Parliamentary and Health Service Ombudsman.
Sort it out
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Last checked 2026-11-05 · Source