Reach a human · Government
Talk to a person at TV Licensing
Payments, cancellations, refunds and “no licence needed”.
Direct Debit or pay-in-full customers. Standard rate.
0300 790 0368
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8:30am to 6:30pm. Closed weekends.
Payment card or new licence0300 555 0286
Over 75s0300 790 6117
Welsh language0300 790 6042
Fastest route to a person
- Have your licence number ready
- Say “cancel” or “refund” to reach the right team
- If you don't need a licence, the online “No Licence Needed” form is faster
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
OnlineSign in at tvlicensing.co.uk to change or cancel
Contact formOn tvlicensing.co.uk
PostTV Licensing, Darlington, DL98 1TL
Not sorted? Complain
Complain to TV Licensing, then the BBC Executive Complaints Unit.
Sort it out
Also in Government
Last checked 2026-11-05 · Source