Reach a human · Banking
Talk to a person at Royal Bank of Scotland
Current accounts, cards, savings and mortgages.
Standard rate, included in most mobile minutes
0345 724 24 24
✓ Number checked on the official website
Hours and numbers
Opening hoursCheck rbs.co.uk for current hours.
Lost or stolen card0370 600 0459
From outside the UK+44 131 549 8888
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon (2pm to 4pm), Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, lunchtimes and pay day
Monday mornings, lunchtimes and pay day
Other ways in
Online helprbs.co.uk/support-centre/contact-us.html
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
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Last checked 2026-11-06 · Source