Reach a human · Broadband & TV
Talk to a person at Zen Internet
Broadband, faults and contracts.
Standard UK landline rate, included in most mobile minutes
01706 902 000
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck zen.co.uk for current hours.
Fastest route to a person
- Have your account number and the account holder's details ready
- Choose “leaving” or “cancel” if you want a person fast: that team answers quickest
- Say “complaint” clearly if it's a complaint, and ask for a reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am, or after 6pm, midweek
Busiest, avoid if you can
Monday mornings and Saturday late morning
Monday mornings and Saturday late morning
Other ways in
Online helpzen.co.uk
App or online accountBills, faults and upgrades
Not sorted? Complain
Complain in writing. After 8 weeks, or a deadlock letter, take it free to your provider's ombudsman scheme (Ombudsman Services: Communications or CISAS).
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Last checked 2026-11-06