Reach a human · Government
Talk to a person at Dart Charge (Dartford Crossing)
Pay the Dartford Crossing charge or challenge a penalty.
Standard rate, included in most mobile minutes
0300 300 0120
✓ Number checked on the official website
Hours and numbers
Opening hoursEvery day, 8am to 8pm
Textphone18001 0300 300 0120
Fastest route to a person
- Pay by midnight the day after you cross to avoid a penalty
- Have your National Insurance number or reference number ready
- Listen to the menu once, then pick the closest option. If a voice asks why you're calling, keep it to two or three words
- If you're told to go online, ask once more for an adviser
- Write down the adviser's name, the date and any reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
Online helpgov.uk/pay-dartford-crossing-charge
PostUse the address on your latest letter, and keep a copy
Not sorted? Complain
Complain to the organisation first. If that doesn't fix it, ask your MP to refer you to the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Government
Last checked 2026-11-06 · Source