Reach a human · Government
Talk to a person at Disclosure and Barring Service (DBS)
DBS checks, the Update Service and certificates.
Standard rate, included in most mobile minutes
0300 0200 190
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 9am to 5pm. Closed public holidays.
Welsh language0300 0200 191
Relay UK18001 then 03000 200 192
Fastest route to a person
- Have your National Insurance number or reference number ready
- Listen to the menu once, then pick the closest option. If a voice asks why you're calling, keep it to two or three words
- If you're told to go online, ask once more for an adviser
- Write down the adviser's name, the date and any reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
Online helpgov.uk/dbs-update-service
PostUse the address on your latest letter, and keep a copy
Not sorted? Complain
Complain to the organisation first. If that doesn't fix it, ask your MP to refer you to the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Government
Last checked 2026-11-06 · Source