Reach a human · Parcels
Talk to a person at DPD
Missing, late or damaged deliveries.
DPD doesn't publish its phone number. Chat is the fastest way in.
No phone line
✓ Number checked on the official website
Hours and numbers
Opening hoursPhone team Mon to Fri, 8am to 6:30pm. Sat, 8am to 4pm. Sun, 9am to 3pm. Web chat 24/7.
Fastest route to a person
- Use the DPD app chat first with your tracking number
- If the parcel's lost, contact the sender: they must sort it
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Mondays and the run-up to Christmas
Mondays and the run-up to Christmas
Other ways in
DPD app chatThe fastest option
WhatsAppVia dpd.co.uk contact page, about 5 to 10 minutes
The retailerUsually the fastest way to a refund
Not sorted? Complain
Your contract is with the shop that sent it, so complain to the retailer first. They must sort a lost or damaged parcel.
Sort it out
Also in Parcels
Last checked 2026-11-05 · Source