Reach a human · Parcels
Talk to a person at InPost
Lockers, tracking and returns.
No public phone line
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck inpost.co.uk for current hours.
Fastest route to a person
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Mondays and the run-up to Christmas
Mondays and the run-up to Christmas
Other ways in
Online helpinpost.co.uk/help
The retailerUsually the fastest way to a refund
Not sorted? Complain
Your contract is with the shop that sent it, so complain to the retailer first. They must sort a lost or damaged parcel.
Sort it out
Also in Parcels
Last checked 2026-11-06