Reach a human · Parcels
Talk to a person at Royal Mail
Lost post, redirections and compensation.
Standard rate, included in most mobile minutes
0345 774 0740
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck royalmail.com for current hours.
Fastest route to a person
- Have your tracking number or proof of postage ready
- For compensation, the online claim form is quicker than calling
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Mondays and the run-up to Christmas
Mondays and the run-up to Christmas
Other ways in
Online claimroyalmail.com, lost or damaged items
Webchatroyalmail.com help
Not sorted? Complain
Complain to Royal Mail. If still unhappy, the Postal Review Panel, then the Consumer Ombudsman.
Sort it out
Also in Parcels
Last checked 2026-11-05