Reach a human · Parcels
Talk to a person at Parcelforce Worldwide
Tracking, redelivery, customs fees and claims.
Standard rate, included in most mobile minutes
03457 740 740
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri 8am to 6:30pm, Sat 8am to 12:30pm. Closed bank holidays.
Fastest route to a person
- Have your tracking number ready
- Use the online help or chat first: it can see your parcel
- If it's lost, contact the shop that sent it: they must resend or refund
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Mondays and the run-up to Christmas
Mondays and the run-up to Christmas
Other ways in
Online helpparcelforce.com/help-and-advice/contact-us
The retailerUsually the fastest way to a refund
Not sorted? Complain
Your contract is with the shop that sent it, so complain to the retailer first. They must sort a lost or damaged parcel.
Sort it out
Also in Parcels
Last checked 2026-11-06 · Source