Reach a human · Parcels
Talk to a person at Evri
Lost, late or damaged parcels.
Standard rate. Voice assistant 24/7, advisers limited hours.
0330 808 5456
✓ Number checked on the official website
Hours and numbers
Opening hoursAdvisers Mon to Fri, 8am to 4pm, and Sat, 8am to 2pm. Chat 24/7.
Fastest route to a person
- Call from the phone number linked to your parcel so the assistant finds it
- Key in the last 8 digits of the tracking number, then ask for an adviser
- Have your tracking number ready
- If it's lost, contact the shop that sent it: they must resend or refund
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Mondays and the run-up to Christmas
Mondays and the run-up to Christmas
Other ways in
Chatevri.com/help
EscalateStill stuck after customer services? Email noreply.priority@evri.com
The retailerUsually the fastest way to a refund
Not sorted? Complain
Your contract is with the shop that sent it, so complain to the retailer first. They must sort a lost or damaged parcel.
Sort it out
Also in Parcels
Last checked 2026-11-05 · Source