Reach a human · Government
Talk to a person at National Highways
Motorways and major A roads in England: incidents and roadworks.
Standard rate, included in most mobile minutes
0300 123 5000
! Number not yet checked on the official website
Hours and numbers
Opening hours24 hours a day, every day
Fastest route to a person
- Have your National Insurance number or reference number ready
- Listen to the menu once, then pick the closest option. If a voice asks why you're calling, keep it to two or three words
- If you're told to go online, ask once more for an adviser
- Write down the adviser's name, the date and any reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening (8am), Wednesday to Friday
Busiest, avoid if you can
Monday mornings, lunchtimes and the first week of the month
Monday mornings, lunchtimes and the first week of the month
Other ways in
Online helpnationalhighways.co.uk
PostUse the address on your latest letter, and keep a copy
Not sorted? Complain
Complain to the organisation first. If that doesn't fix it, ask your MP to refer you to the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Government
Last checked 2026-11-06