Reach a human · Shopping
Talk to a person at Very
Orders, deliveries, returns and your Very account.
Hours and numbers
Opening hoursMon to Fri 8am to 6pm, Sat and Sun 9am to 4pm
Fastest route to a person
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Boxing Day, January returns and Black Friday week
Boxing Day, January returns and Black Friday week
Other ways in
Online helpvery.co.uk/customer-care-contact-numbers.page
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
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Last checked 2026-11-06 · Source