Reach a human · Shopping
Talk to a person at Vinted
Orders, returns, refunds and seller problems.
No public phone line
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck vinted.co.uk for current hours.
Fastest route to a person
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Boxing Day, January returns and Black Friday week
Boxing Day, January returns and Black Friday week
Other ways in
Online helpvinted.co.uk/help
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-06