Reach a human · Benefits
Talk to a person at Winter Fuel Payment
Winter Fuel Payment claims, payments and questions.
Hours and numbers
Opening hoursMon to Fri, 8am to 6pm
Fastest route to a person
- Have your National Insurance number or reference number ready
- Listen to the menu once, then pick the closest option. If a voice asks why you're calling, keep it to two or three words
- If you're told to go online, ask once more for an adviser
- Write down the adviser's name, the date and any reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Wednesday to Friday
Busiest, avoid if you can
Monday mornings and the days around payment dates
Monday mornings and the days around payment dates
Other ways in
Online helpgov.uk/winter-fuel-payment/how-to-claim
PostUse the address on your latest letter, and keep a copy
Not sorted? Complain
Complain to DWP first, then the Independent Case Examiner, then your MP and the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Benefits
Last checked 2026-11-06 · Source